Airline reservations systems: can IT deliver?

Currently looking at modernisation options for Aer Lingus mainframe-based Passenger Management System (PMS).

As part of the Enterprise Architecture I’m developing, modernisation will be served through a Service Oriented Architecture (SOA) which will also exploit EAI and BPM capabilities while also leveraging Enterprise Information Management led solutions to help address our customer information needs.

While I look at this, I came across an article worth reviewing. Although this article was written in 2008, it’s relevance today is still pressing. Ironically, now that concepts such as SOA, EAI/BPM, EIM, etc are mainstream and better understood, RES modernisation (amongst other things) is now more real than ever before.

Interested to learn more? Read on …

Airline reservations systems: can IT deliver?.

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